September 3, 2025
The Virginia Common Interest Community Board amended the regulations from the Virginia Administrative Code applicable to the complaint process that common interest communities are required by law to have in place.
These changes were effective August 1, 2025.
Now is a good time to review your existing policies for compliance, as many policies may require or simply benefit from updates based on the new regulations.
What’s Changed:
- Only complaints related to statutory violations are covered by the mandates of the regulations—all references to complaints related to the governing documents have been removed from the regulations.
- Acknowledgment of receipt of complaint timelines has been extended from 7 to 14 days.
- Associations may deliver notices via hand delivery, regular mail, or third‐party courier with proof—no longer limited to registered/certified mail.
- Association procedures must clearly outline an appeal process, with deadlines—or state the decisions are final if no appeal process exists.
- Filing fee waivers/refunds must be offered for Notices of Final Adverse Decision for eligible individuals (based on federal poverty guidelines with supporting documentation).
We recommend contacting your attorney if you would like assistance in reviewing or updating your policy.
Practice Area